Refund policy
STNDRD Refund & Returns Policy
Last Updated: August 21st, 2026
All Sales Final (Once Shipped)
Due to the personal nature of skincare products and strict hygiene standards, all sales are final once your order has shipped. We cannot accept returns or issue refunds for change of mind, accidental purchases, or buyer's remorse.
Changed your mind? If you contact us within 24 hours of purchase AND before your order has shipped, we'll cancel and fully refund your order. After shipment, all sales are final.
However, you're always protected by our 60-Day Bump-Free Guarantee. If the product doesn't work after consistent use (21+ days), we'll make it right.
Damages, Defects, or Wrong Item
If your order arrives damaged, defective, or incorrect, contact our team within 7 days of delivery and we'll make it right.
How to file a claim (takes 2–3 minutes): Email shopstndard@gmail.com with:
Your order number
A brief description of the issue
Photos of the product, packaging, and shipping label
Once approved, we'll issue a refund or replacement depending on the situation. Shipping fees are non-refundable.
Skin Reaction or Adverse Effect
If you experience an adverse skin reaction to the product, contact us within 3 days of delivery. Email shopstndard@gmail.com with:
Your order number
A photo of the reaction
Confirmation that you've stopped using the product
Once verified, we'll issue a full refund. If any product remains unused, we'll provide a prepaid return label to retrieve it.
"Didn't Work for Me" — 60-Day Bump-Free Guarantee
Every Crown Guard order is backed by the 60-Day Bump-Free Guarantee — our no-risk guarantee built on real results.
If you don't see visible improvement — smoother scalp, fewer bumps, or less irritation — within 60 days of consistent use, we'll issue a replacement or refund. No hassle, no hard feelings.
To qualify:
Use the product as directed for at least 21 consecutive days
File your claim within 60 days of delivery
Email shopstndard@gmail.com with your order number and a brief note on your experience
Bundle Orders: Refunds under our guarantee are issued per bottle used as directed. If you purchased multiple bottles and only used one, your refund will reflect that. Unused, unopened bottles are not eligible for a refund under the guarantee.
If your skin doesn't improve after disciplined and consistent use, we don't deserve to keep your money.
Order Changes & Cancellations — One-Time Orders
We process orders quickly to ensure timely shipping. If you need to change or cancel a one-time order, email shopstndard@gmail.com within 24 hours of purchase AND before your order has shipped. After shipment begins, order changes and cancellations are not available.
Subscription Orders — Billing, Cancellations & Management
How Subscription Billing Works
Before each subscription renewal, you'll receive an email reminder notifying you of your upcoming charge. This email is your opportunity to make changes to your subscription before your next order is processed.
Subscription charges are processed on your billing date. Once your order is processed, it enters our fulfillment queue and is typically shipped within 2–3 business days.
Canceling a Subscription Order (Before Shipment)
If you'd like to cancel a subscription order after it has been processed but before it has shipped, email shopstndard@gmail.com on the same day as your charge. Because your order has already been processed and packed at the time of cancellation, a $15 processing fee applies. The remaining balance will be refunded to your original payment method.
Once your order has shipped, it is not eligible for cancellation or refund. All shipped orders are final.
Skip & Pause Options
We want your subscription to work for your life, not the other way around. Before canceling, consider these options:
Skip Next Shipment — Your subscription stays active but your next scheduled order is skipped. You won't be charged until the following billing cycle. To skip, email shopstndard@gmail.com before your next charge date.
Pause Subscription — Your subscription is placed on hold indefinitely. No charges until you contact us to resume. To pause, email shopstndard@gmail.com.
Both options are free and keep your subscription pricing intact.
Subscription Cancellation
To cancel your subscription entirely, email shopstndard@gmail.com before your next charge date. Once canceled, you will not receive any future charges or shipments. Cancellation confirmation will be sent via email.
Please note: Canceling your subscription does not cancel or refund an order that has already been processed or shipped.
In-Transit & Post-Shipment Policy
Once an order has been shipped, it is not eligible for refund or cancellation. We do not offer refunds for change of mind, buyer's remorse, or shipping delays once your order is on the way.
If your order exceeds the estimated arrival time outlined in our Shipping Policy, contact us and we'll make it right.
If your product arrives damaged, defective, or incorrect, you're fully protected under our Damages policy. If it doesn't work after consistent use, you're covered by our 60-Day Bump-Free Guarantee.
Lost or Stolen Packages
If a carrier marks your package as Delivered but you can't locate it:
Double-check with household members and neighbors
Wait 24 hours (carriers sometimes pre-scan deliveries)
Then contact shopstndard@gmail.com
We'll help you file a carrier claim and, at our discretion, may offer a one-time replacement. Orders shown as Delivered by the carrier are not eligible for automatic refunds.
Non-Returnable / Final Sale Items
Opened or used products (handled via the 60-Day Bump-Free Guarantee, not returns)
Gift cards or promotional items
Free gifts or bonus items included with purchase
Accidental purchases (all sales final once shipped)
Items that arrived in perfect condition as described
Refund Timing
Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If it's been more than 15 business days since your refund approval, email shopstndard@gmail.com.
Where We Ship From
Orders are fulfilled through our logistics network. Transit times may vary due to processing, weather, or carrier delays. Please allow 2–3 business days for processing and 5–7 business days for delivery after shipping.
Contact Information
For any questions about this policy, contact us:
STNDRD Support
📧 shopstndard@gmail.com
Address for mail and returns:
1121 Sunset Run NE
Conyers, GA 30012
United States